Some of you may have noticed that yesterday afternoon we had a server outage. This was due to the discovery of file system corruption on our server which meant an emergency rebuild.
Unfortunately it also meant that the system had to be restored. Since the Spectacu.la launch we asked our hosts to move our server to daily backups. Sadly it seems that this didn't happen.
If you joined between the 12th and yesterday your membership may have been lost. I've been in touch with everyone who joined. You will need to re-register, but you must cancel before paying. This will create your account details. We will then add subscription details to your accounts.
Each member affected by this sign-up problem will receive an upgrade to the next package up. So if you signed up to on an Individual package, you will be moved onto the Intermediate package. If you were on pro-light, you'll be moved to the Professional subscription. There were no Professional members signing up in that period, so thankfully we don't have to worry about what to do with them :o)
In terms of forum posts - most members don't seem to say very much anyway (British reserve? We don't market in the US just yet) so nothing appears to have been lost. If it has been, you may need to repost. Our apologies for that.
An investigation is being made into the problems suffered with a view to reducing the chances of them happening again.